Recently, I moved from Mumbai to Bangalore on a new assignment. My relocation charges were "reimbursed" by the new employer, means I pay first and they would pay me later subject to std clause of the least of three quotes. I called a few nos. I had noticed here and there. Agarwal quoted Rs. 34K. Another party "SKY HOME PACKERS and MOVERS" (SHPM) quoted just Rs 26K. Then came the 3rd party, Sai Packers and Mover, and quoted 24K. That was great. After a few days, SHKM called to enquire abt the plan. When we told that we have got a lower quote, they matched, means they were ready to take a little less than Rs. 24K. We called up Agarwal and told them about the quotes from these guys and they reverted with a fresh quote, Rs. 44K. Funny...right. We had three quotes and we went for the least one, i.e. SKY HOME PACKERS and MOVERS. And, see what have they delivered to me in Bangalore....
- My Sony flat screen TV with its mother-board in multiple pieces. Great. I thought a TV has got only one mother board. Surprisingly, even with 3-4 motherboards, the TV refused to switch-on.
- All my furniture are delivered as they were packed. However, now I have no excuse to delay their polishing. In the process, I may choose to replace sun mica of my double bed, TV table and shoe-rack, which, I distinctly remember, were quite shining in Mumbai at the time of packing.
- My wooden Almira was delivered in two pieces. Its lower portion, i.e. log assembly, could not withstand the torment of a travel from Mumbai to Bangalore.
- Thankfully, my fridge has got a bend in the bottom. Nobody would be able to see it and I need not worry about its repair. And, in case it is still cooling things.
- And, after watching the great job they had done, I was extremely disappointed that they delivered my car without any noticeable damage. The premium I had paid for its insurance last year would be a waste now. I thought may be I would get a free denting/painting done. So sad. And, it was not the fault of the delivery boy that he called me to a place 25Km out of Bangalore to take my vehicle by paying the balance amount of Rs. 3k, which I was supposed to pay after delivery of these goods. They thought I may refuse to pay after seeing the good work they have done. I think I made right choice by paying them 3k to get, at least, my car back.
Later, I called them to appreciate the good work they had done. The guy Anil, who was the relationship manager for me, was addressed to be in Rajasthan (I was told so). I thought I should convey my appreciation to his boss, Mr. Rajesh. The only problem is that he is very generous. He has got 2 mobiles and he has got 3-4 supporting staff. Hence, he has decided that his staffs would carry these mobile in turn and he would stay without any mobile. Anyway, after repeated failed attempt to contact him, I though I should convey the good words to his staffs at the least. And, to my utter surprise, I was told by them that whatever happens I should not bother about police, courts etc. I should not waste my time in conveying appreciations for things, which is fairly common. In fact his boss, Mr. Rajesh, was so tired of hearing appreciations that he has decided to handover his mobiles to his drivers and watchmen. And, there was another piece of advise that I should check with the insurance firm. After all such movement of goods are insured. I called up the insurance firm. Ms. Cholamandalam, no response. I sent a e-mail. Surprise, I got a call within an hour. After exchanges of few calls, by the evening, I was made clear that another guy from Hyderabad had already made a claim on the same policy and that the coverage was of basic nature, i.e. against any loss due to flood, fire, accident et al. That was surprise. All the while I was under the impression that transit insurance must cover any loss or damage due to mishandling, improper packing etc. At least, I would not subscribe to such policy and I am sure most of us are sane that way. Anyways, how does it matter to Ms Cholamandalam. They have got agents like Ms. Pacific Insurance Consultants to sell these absurd policies, so what if it is through cheating. So, here I am budgeting for the next move. A Sony TV would cost me app. Rs. 15K and policing of furniture with repairs would cost me at least Rs. 5-10K. I thought I would save Rs. 20k by using SKY HOME PACKERS and MOVERS. And, I am paying at least the same amount plus the tension to get the work done on ASAP basis. It was great learning experience....the zero-sum game or may be -ive sum game....Its your turn now...